Returns Policy

Returns for Refund

Returns for refund/credit are not charged a restocking fee as long as you return the item(s) within 30 days from the date of purchase. After 30 days, we will still accept the item(s) for return; however, you will be charged a 25% restocking fee. Returns for credit are not allowed after 45 days. Follow these guidelines when returning items for refund/credit:

• Please try on all clothing and equipment prior to removing any tags. We will NOT accept items for return or exchange if the tags have been removed.
• Item(s) must be returned in the same condition in which it was received. Although it is difficult to fold, package and return an item looking as professionally presented as you received it, please be respectful and return the item in the same condition you would like to receive it.
• We are unable to accept items that have been used, altered or hemmed.
• We are unable to accept items which have been customized (Example: State association logo items, etc., flag, etc.) or special order items (made in USA).
• Hats MUST be returned in a box, protecting it from creasing in shipment.
• Compression shorts, tights, undergarments and whistles are not returnable.
• Include your name and address inside the package, indicating the reason for return.
• Ship the items the carrier of your choice (shipping charges are not reimbursable) making sure that the package is insured for the full value of the item(s).
• Email info@getofficial.com if you require further information.
• NOTE: We reserve the right to charge a restocking fee of 15% on items received which do NOT follow the above guidelines. No fee will apply if the items are returned in good condition within the indicated timeframe.

Please email info@getofficial.com for return information, address and return authorization.

 

Returns for Exchange

Please follow the above guidelines. Indicate information on the item to exchange (size, color and item number). There will be a shipping charge for the exchange.

Please email info@getofficial.com for return information, address and return authorization.

 

Defective Merchandise

We deal with the most reputable manufacturers with the best guarantees against defects in the market! Defective merchandise is rare, but does happen on occasion. We will handle any defective merchandise directly with the manufacture. If you feel an item is defective, contact customer service for information.

 

Errors

In the event of an error on your order (we're human!), please contact our toll-free number and we will correct the error as painlessly as possible!

 

Logo/Custom Merchandise

Please contact customer service (Please email info@getofficial.com), as some items that have been customized may not be approved for return.

 

Shipping 

 
In stock items are shipped within 1-2 business days. Custom/logo merchandise requires an additional 5-7 business days for processing. Delivery time is based on your destination, but is typically 1-4 business days.

 

Shipping Outside US

 

Shipments outside the Continental US-Please note that our site will ESTIMATE shipping based on the subtotal of your order. There may be an additional charge based on the ACTUAL shipping which is determined by the weight of the package and the shipping destination. Please provide a good daytime phone number as well as a valid email address; we will contact you as soon as possible with the amount of additional shipping charges and obtain the credit card number you would like to us to pay the additional amount.

This includes shipments to Alaska, Hawaii, Canada and APO shipments (any shipment not available for Ground UPS).